Incentive activity and export
You can see all your incentive orders here, setup email reports, and even create global payment limits on how much any single recipient can receive per year. The main things you can do on this page are:
- Check status of any reward (Claimed, Email Sent, Opened, etc)
- Resend reward emails
- Get redeem links
- Cancel & refund rewards that have not been redeemed
- Export to a CSV (date range will be applied, so make sure to set that before you export)
- Email reports where you can get notified of weekly or monthly spending
- Limits - that allows you to cap spending per recipient per calendar year
Status terms
You'll see these used in incentives › activity next to each recipient/reward.
| ✅ Claimed | The recipient has succesfully selected a payment method and the details were sent from the selected payment method email |
| 📧 Email sent | Rewards email was sent to the recipient |
| 👀 Opened | The redeem link from Ethnio was opened |
| 🚫 Cancelled | after you’ve selected cancel & refund for a reward |
| ⚠️ Suspicious | Flagged by security as potentially fraudulent, these can be released or blocked from incentives › activity › fraud queue |
| 🎁 Created | Rarely used, this shows if the provider is down or stuck and Ethnio has created the reward, but we're waiting to send it until the provider is back online |
| ✳️ Asterisk* | Also very rare, an asterisk after Opened* or Claimed* is when our rewards support team helped a recipient redeem off-platform in unique circumstances like a reward was blocked initially |
Any status before Claimed (Created, Prepared, Email Sent, or Opened) means the recipient has not selected a payment method yet and the redeem link still works. Opened without Claimed, for example, means the recipient started redeeming but did not finish. In those cases you can resend the reward email so the recipient gets a fresh redemption link, or cancel & refund the reward if it is no longer needed.