Google Calendar Issues & Troubleshooting
There are a few places you might run into a problem connecting your Google Calendar account and Ethnio. Here's a quick table, or scroll down, for common errors or problems:
- Can't connect Google to Ethnio › Disconnect & Reconnect
- Red "not working" error inside Ethnio › Remove Ethnio from Google and Reconnect
- Not seeing all my calendars from GCal › Check calendar permissions and fetch calendars again
- Stuck fetching calendars › Remove Ethnio from Google and Reconnect
- Events disappear from GCal but are still in Ethnio. Check the scheduling for any notifications.
Can't connect Google to Ethnio
During the authorization steps to connect your Google account to Ethnio, it's super easy to miss one of Google's small checkboxes as you go through the authorization steps:
If you don't check this box, you'll see the following red error in Ethnio:
Authorization Error
You may also need to get internal approval to allow Ethnio to integrate with Google, especially with larger or financial organizations.
Red Integration "not working"
If you received an email alerting you to an integration error or saw the error in your scheduling feed (screenshot below) after successfully connecting a tool like GCal to Ethnio, we've provided some common causes and fixes below:
Calendars not showing in Ethnio
If you aren't seeing your Google calendars show up in Ethnio, the most likely cause is that you don't have write permissions to those calendars in GCal. In other words, you can subscribe to calendars in GCal, but that's not the same as being able to have full create permissions, which is what Ethnio needs. Generally speaking, the calendars you see under My calendars on calendar.google.com are the ones you should see in Ethnio. If you are not seeing those, try this fix.
Stuck fetching calendars
After authorizing Ethnio with your Google account, make sure you checked all the appropriate permissions boxes to ensure Ethnio can create calendar events. If you get stuck on this modal below and it won't display your calendars, try removing the integration and connecting Ethnio again. Then head to Account › Integrations › Google Calendar › Fetch calendars.
Fixes
Disconnect & Reconnect Google Calendar
The best way to fix an integration error is to reconnect your Calendar integration, following the steps below:
Step 1: Disconnect GCal for this study
Head to Account › Integrations› Calendars and, for the study where you received an integration error.
Step 2: Connect GCal Again
Now try to connect again from either Scheduling › Emails › Details, and select Google Meeting, or from Account › Integrations› Calendars › Reauthorize with Google.
Make sure to review any detailed emails you're using and select Google Calendar from the dropdown, and verify [Location] is in the body of the email somewhere.
🏁 Step 3: Update existing event 🎉
This little button works wonders for generating calendar invites that didn't show up. Head to Scheduling › Calendar invites › Update existing event:
The harsher option: Remove Integration
If the above disconnect doesn't fix calendar events, you can try the Remove Integration button, but if you have existing calendar invites on participant or collaborator calendars, this one can be much trickier.
Remove Ethnio from Google's 3rd-party apps
Head to https://myaccount.google.com/permissions and click Remove Access next to Ethnio. After that's complete, head back to Ethnio › Account › Integrations › Google Calendar and go through the steps again, making sure to check all the checkboxes.
Check calendar permissions in Google
Check permissions in Google to make sure you have edit/create event permissions for any calendar you'd like to use in Ethnio. Usually, if you see them under My calendars in Google, they should appear in Ethnio:
