Data Storage: Duration and location of personal customer data storage

You can control how long you keep all personal customer data by heading to Account >> Profile, and scrolling down to Data Retention & Expiration for GDPR Compliance. From there you also have the option to automatically delete personal data after a specified time period. Data retention can be set from 28 days to 1–12 months and applies globally to your whole Ethnio account.

Where is Ethnio Data Stored?

Ethnio is in full compliance with GDPR as well as SOC2 Type 1, which is important after your data expiration and privacy settings from above are applied the data. 

Ethnio uses AWS with redundant zones, and encrypted backups.

Can a participant stay in Ethnio or Pool after Data Retention period somehow?

Yes! The period you specify resets every time a participant renews their opt-in by filling out a screener, responding to a study, or any other opt-in behavior.