How to Resolve Font Size Updating Issues in Formatted Text Block
Issue 🚫:
You may experience difficulties when trying to update the font size in the "Formatted Text Block" of your surveys. The changes might not reflect when viewing the screener link. This could be due to extraneous HTML text which can sometimes be added when copying and pasting unformatted text into the text blocks.
Steps to Resolve 🛠:
1. Check the Current Font Size 🔎:
- Begin by checking the font size that is currently set in your "Formatted Text Block".
- Ensure that any unwanted formatting from the source text has been cleared.
- Ensure that any unwanted formatting from the source text has been cleared.
2. Remove Extraneous HTML Text 🧹:
- Sometimes when copying and pasting unformatted text, extraneous HTML might get added which can interfere with the font size settings.
- Make sure to paste content as plain text or utilize a built-in "clear formatting" option if available.
- Make sure to paste content as plain text or utilize a built-in "clear formatting" option if available.
3. Update the Font Size ⬆️:
- Once you've removed any extraneous HTML, try updating the font size again.
- Ensure that you're selecting the correct font size from the available options.
- Ensure that you're selecting the correct font size from the available options.
4. Verify Changes in Screener Link 🔗:
- After making your changes, always check the screener link to ensure that the font sizes update accordingly.
- If the font sizes still do not reflect your changes, take screenshots of the areas with the discrepancies and reach out to the support team for further assistance.
- If the font sizes still do not reflect your changes, take screenshots of the areas with the discrepancies and reach out to the support team for further assistance.
Note 📌:
Always be cautious when copying and pasting text from other sources into the Formatted Text Block. This can sometimes introduce unwanted formatting and may disrupt the appearance of your text in the screener link.