How to resolve strange text characters or formatting in formatted text block

Issue 🚫: strange formatted text or HTML characters

Your participants might see strange formatting or characters inside a formatted text block inside a screener, study, or survey. This is usually caused by pasting in formatted text with either styles or HTML. You can drop our help team a message from logged-in Ethnio and we're always happy to take a look. Alternatively, check out the fixes below:

Quickest fix 🚀: paste unformatted text

Create a new formatted text block and paste unformatted text, then instead of pasting formatted text, paste text with no formatting. You can then apply formatting from the formatted text toolbar, with anything from bullet points to bold text to font-size control.

MacOS:

Windows:

Advanced fix 🛠: edit the HTML

1. Check the Current Font Size 🔎:

- Begin by checking the font size that is currently set in your "Formatted Text Block".

- Ensure that any unwanted formatting from the source text has been cleared.

2. Remove Extraneous HTML Text 🧹:

- Sometimes when copying and pasting unformatted text, extraneous HTML might get added which can interfere with the font size settings.

- Make sure to paste content as plain text or utilize a built-in "clear formatting" option if available.

3. Update the Font Size ⬆️:

- Once you've removed any extraneous HTML, try updating the font size again.

- Ensure that you're selecting the correct font size from the available options.

4. Verify Changes in Screener Link 🔗:

- After making your changes, always check the screener link to ensure that the font sizes update accordingly.

- If the font sizes still do not reflect your changes, take screenshots of the areas with the discrepancies and reach out to the support team for further assistance.

Note 📌:

Always be cautious when copying and pasting text from other sources into the Formatted Text Block. This can sometimes introduce unwanted formatting and may disrupt the appearance of your text in the screener link.