DocuSign Integration Errors & Warnings
One tricky aspect of connecting your DocuSign account to Ethnio is that your account has to meet the following criteria:
💰 Paid DocuSign account
✅ API Add On (not to be confused with only having PowerForms)
✅ PowerForms
Perhaps you've seen this:
1st Common Fix: Contact DocuSign to verify you have *both* theAPI Add-On and PowerForms
You need to have both of these on your DocuSign account: 1) The API add-on 2) PowerForms. The best way to make sure you have both is to contact DocuSign, as they aren't necessarily tied to a specific plan type. See their table below from their pricing page:
To integrate with Ethnio, you do need a higher level paid DocuSign account. Most DocuSign accounts do not have support for API PowerForms, as an example. If you have a large Enterprise account, it's more likely you have this enabled, if that helps.
2nd Common Fix: Try a different DocuSign Account
You might need to connect Ethnio to a different DocuSign account that does have PowerForms. In this case, head to DocuSign to revoke the Ethnio App and then connect again: account.docusign.com/me/appconsent
Note about Custom Fields
If your DocuSign account has the API Add-on, there are also "custom fields" that are required to pass a screener ID from Ethnio to DocuSign and then to return back from DocuSign the status of a signed form back to Ethnio for our consent history / activity.