Changing Account Owner or Login

You can absolutely change the owner of your existing Ethnio account or transfer to a team member. If you have been prompted for 2FA verification on your account, please contact support as there is added complexity. The following instructions do work for SSO-enabled accounts.

Scenario #1: New Person has never had an Ethnio Account

Basically, if the email address of the new account holder has never been in the Ethnio system (team member or their own account), You'll just need to invite them first from account >> team > invite new person. If you're on a starter plan (and can't invite anyone else), simply rename the account email and name to be the new owner and then ask them to reset their password from login > reset password

Scenario #2: New Person has an existing Ethnio Account

If the person you'd like to transfer account ownership already is a team member or admin, simply click the three dots next to their name and then Transfer Account Ownership. 


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