Enterprise Plan Overview

🏢 Core Enterprise Offering


  • Ethnio Pool: manage your own participant pool and run as many research sessions as you like.
  • Support for teams, brands, and roles depending on how your organization is structured.
  • Custom pricing based on many factors.
  • Dedicated CSM, Slack & Zoom support: get a named customer success manager and live communication channels.
  • SSO / SAML 2.0 - Okta, Google, custom providers
  • 3rd-party risk assessments — enterprise security features like SAML, audits, and vendor risk reviews.
  • Custom contract terms & support for invoices: you can negotiate MSAs, DPAs, and pay via billing.
  • Multiple admins & expanded seat / response limits: scale as your team and usage grow.


🛡️ Security, Legal Compliance & Privacy


  • 100% ownership of participant data: you control data access.
  • Enhanced security: DPA, SLA, and support for custom documentation.
  • Support for GDPR, CCPA, & more: built-in compliance tools for global research needs.
  • Security Audits - fill out any required forms, pen tests, audit access, etc
  • Legal & Procurement - custom terms, vendor SaaS agreements, etc


📋 Platform / Feature Enhancements


  • External variables: pass additional attributes to target or route participants (available in Enterprise).
  • White labeling: hide or customize Ethnio branding in your participant experiences.
  • Unlimited seats, responses, and pageviews (as needed): your usage limits scale with your needs under Enterprise.
  • Full Service Participant Compensation (FSPC) for managing and issuing all your incentives directly with full tax liability and 1099 / W-9 collection.
  • App intercepts (iOS / Android): intercept users in native mobile apps, not just on the web.




🗓️ Support, Training & Implementation


  • Unlimited trainining & onboarding: including continuous education for your whole team.
  • Phone support (during CA business hours) and SLA / response requirements: enterprise levels of support.
  • Any real-time support channels your org prefers: real time support via communication tools.
  • Custom build-outs and service credits: assistance to integrate Ethnio into your workflows.

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