Enterprise Plan Overview
🏢 Core Enterprise Offering
- Ethnio Pool: manage your own participant pool and run as many research sessions as you like.
- Support for teams, brands, and roles depending on how your organization is structured.
- Custom pricing based on many factors.
- Dedicated CSM, Slack & Zoom support: get a named customer success manager and live communication channels.
- SSO / SAML 2.0 - Okta, Google, custom providers
- 3rd-party risk assessments — enterprise security features like SAML, audits, and vendor risk reviews.
- Custom contract terms & support for invoices: you can negotiate MSAs, DPAs, and pay via billing.
- Multiple admins & expanded seat / response limits: scale as your team and usage grow.
🛡️ Security, Legal Compliance & Privacy
- 100% ownership of participant data: you control data access.
- Enhanced security: DPA, SLA, and support for custom documentation.
- Support for GDPR, CCPA, & more: built-in compliance tools for global research needs.
- Security Audits - fill out any required forms, pen tests, audit access, etc
- Legal & Procurement - custom terms, vendor SaaS agreements, etc
📋 Platform / Feature Enhancements
- External variables: pass additional attributes to target or route participants (available in Enterprise).
- White labeling: hide or customize Ethnio branding in your participant experiences.
- Unlimited seats, responses, and pageviews (as needed): your usage limits scale with your needs under Enterprise.
- Full Service Participant Compensation (FSPC) for managing and issuing all your incentives directly with full tax liability and 1099 / W-9 collection.
- App intercepts (iOS / Android): intercept users in native mobile apps, not just on the web.
🗓️ Support, Training & Implementation
- Unlimited trainining & onboarding: including continuous education for your whole team.
- Phone support (during CA business hours) and SLA / response requirements: enterprise levels of support.
- Any real-time support channels your org prefers: real time support via communication tools.
- Custom build-outs and service credits: assistance to integrate Ethnio into your workflows.