Why Your Study Preview Isn't Working and How to Fix It

If you’re trying to preview your study and you see an error message when you click “Continue” from the welcome page, it usually means there’s no brand selected for your study. When a brand isn’t assigned, the preview can break and the screener won’t load properly after the welcome page.

To fix this, head to the Study › Design and select a Brand. Once that’s set, the preview should work normally. If you don’t have access to the brand settings, someone on your team with admin or owner access will need to make that update.