General
Pool
- All about Ethnio Pool
- Pool Member Detail
- Pool Export to CSV
- Grouping Filters
- Improving Engagement
- Getting Started with Engagement
Incentives
- Ethnio Incentives 3.0: Overview
- Can I cancel or edit an Incentive order after it's placed and get a refund?
- Digital Token for Virtual Credit Cards
- Payment Method Defaults
- Incentive Design: Branding & Colors
- PayPal Surcharge
Screeners
Intercepts
- Screener Display Troubleshooting
- JavaScript (JS) Nickname
- Dim background on invite
- Pull Focus to Intercept
- App Intercepts: Webview Layer Details
- Intercept Exclusivity: Ensure nobody sees multiple popups on your site
Scheduling
- Rescheduling or Cancelling Confirmed Participants
- Scheduling Workflow
- All about Open Interview Spots (OIS for short)
- Researcher vs Participant Timezones
- Master Calendar
- Scheduling Link Expired
Targeting
Pricing & Billing
- Statements, Receipts, and Invoices
- I only want to use Ethnio for one project - not monthly. How can I do that?
- What if I don't know how much traffic we get?
- Plan & Usage
- Adding pre-paid funds to your incentives: Request an Invoice
- What You Get with Enterprise Plans
Security & Privacy
- GDPR, Privacy Shield, and Compliance
- Security and Email Options
- Two-Factor Authentication (2FA)
- Login & Password Requirements
- Setting Up Single Sign On (SSO / SAML) with Ethnio
- Participant Information Visibility
The Basics
- What is a Screener?
- What Is Ethnio?
- Dashboard
- Agencies & Ethnio
- Screeners Overview Sort & Filter
- Can I Use Ethnio on My Prototype?
Responses
- Dedupe - Remove Duplicates
- Five ways to share scheduled participants: Feedback, Participant List, Export, Subscribe
- Change or update a response: edit phone number, email, and any details of an existing response by re-submitting.
- Alerts for New Responses via Email Notifications, Slack, & More
- Get Feedback on Potential Participants
- How To Change Status or Delete a Response
The FAQ
- What HTML can I use in my screener?
- Too Many Pageviews & Archiving Screeners
- Why We Don't Allow Required Questions or Exit Intercepts
- Replace Ethnio Code When Upgrading Account?
- Option to Collect Data After Site Visit
- Can I Delete a Screener?
Tips & Tricks
- NDA & Consent Forms
- JavaScript Label
- Limiter: Create an Automatic Shut Off Limit
- Tips to Improve Your Response Rate
- Response Filters, Search, and Stats
- Recruiting Using One Screener On Multiple Pages
Creating & Editing Screeners
- Ethnio Question Types
- Opinion Scale Questions [Beta]
- Exclusive Answers on Checkboxes
- Screeners >> Design
- Qualifying Questions (Requires Default Theme)
- Formatted Text Block
Ethnio Account
Localization
Sending respondents to a third party URL
Ethnio Rewards: Common Questions
- What is an Ethnio Reward?
- What Payment Methods Can I Choose?
- I want to spend my money at a physical store near me. What should I choose?
- I chose Bank Deposit, but haven't been asked for bank details. How does that work?
- Direct Deposit - How Long Does it Take? 2-5 Days
- Why Do You Need to Know My Country?