General
Pool
- All about Ethnio Pool
- Merging Tags
- Email Distribution Status & Feed
- Blocked by Rules
- Rules
- Pool Member Detail
Incentives
- Ethnio Incentives Overview
- Pay Flow: Verify Your Recipients
- Pay Flow: Place your order
- Record External Payments
- Incentive Emails
- Incentive Redeem Page Design
Screeners
- Ethnio Question Types
- Single Column Answers
- Phone Field Formatting & Validation
- Required Questions
- Skip Invite
- Opinion Scale Questions [Beta]
Web Intercepts
- Screener Display Troubleshooting
- SPA (Single Page Application)
- JavaScript (JS) Nickname
- Dim background on invite
- Pull Focus to Intercept
- Intercept Exclusivity: Ensure nobody sees multiple popups on your site
App Intercepts
Scheduling
- Rescheduling or Cancelling Confirmed Participants
- Scheduling Workflow
- Export to CSV from Participant List or Master Calendar
- Sharing a Participant List or Master Calendar Link
- How to reschedule and delete the original time(s)
- All about Open Interview Spots (OIS for short)
Targeting
Pricing & Billing
- Statements, PDFs, Receipts, and Invoices
- I only want to use Ethnio for one project - not monthly. How can I do that?
- What if I don't know how much traffic we get?
- Updating or Adding a Credit Card
- Plan & Usage
- What You Get with Enterprise Plans
Security & Privacy
- GDPR, Privacy Shield, and Compliance
- Configuration Guide for SSO (OneLogin & Okta)
- Security and Email Options
- Protecting your Privacy with Email Communication in Ethnio
- Two-Factor Authentication (2FA)
- Login & Password Requirements
Getting Started
- What is a Screener?
- What Is Ethnio?
- Tips for how to intercept your users for research without interrupting their workflow
- Dashboard
- Agencies & Ethnio
- Screeners Overview Sort & Filter
Responses
- Bots
- Dedupe - Remove Duplicates
- Five ways to share scheduled participants: Feedback, Participant List, Export, Subscribe
- Change or update a response: edit phone number, email, and any details of an existing response by re-submitting.
- Alerts for New Responses via Email Notifications, Slack, & More
- Get Feedback on Potential Participants
The FAQ
- What HTML can I use in my screener?
- Too Many Pageviews & Archiving Screeners
- Exit Intercepts
- Replace Ethnio Code When Upgrading Account?
- Option to Collect Data After Site Visit
- Can I Delete a Screener?
Tips & Tricks
- Required Links for Emails
- NDA & Consent Forms
- JavaScript Label
- Limiter: Create an Automatic Shut Off Limit
- Tips to Improve Your Response Rate
- Response Filters, Search, and Stats
Creating & Editing Screeners
- Custom Activation Scripts
- Using the preview and those asterisks
- Magic Drill Downs: Like Branching Logic but for One Question
- Changing the background color of the screener.
- Logo image specifications for the screener.
- Using Images: The Image & Text Question
Ethnio Account
- Locked Account
- Domain verification/DKIM (improve email delivery)
- Changing Account Owner
- Team Management, Permissions, and Roles
- Screener owner: changing and permissions
- Multiple Screeners in One Ethnio Account
Localization
Sending respondents to a third party URL
Ethnio Rewards: Common Questions
- What is an Ethnio Reward?
- What Payment Methods Can I Choose?
- I want to spend my money at a physical store near me. What should I choose?
- I chose Bank Deposit, but haven't been asked for bank details. How does that work?
- Direct Deposit - How Long Does it Take? 2-5 Days
- Why Do You Need to Know My Country?