There are a few places you might run into a problem connecting your Google calendar account and Ethnio. Here's the quick table or scroll down for with common errors or problems:
- Can't connect Google to Ethnio >> Disconnect & Reconnect
- Red "not working" error inside Ethnio >> Remove Ethnio from Google and Reconnect
- Not seeing all my calendars from GCal >> Check calendar permissions and fetch calendars again
- Stuck fetching calendars >> Remove Ethnio from Google and Reconnect
Can't connect Google to Ethnio
During the authorization steps to connect your Google account to Ethnio, it's super easy to miss one of Google's small checkboxes as you go through the authorization steps:
Authorization Error
You may also need to get internal approval to allow Ethnio to integrate with Google, especially with larger or financial organizations.
Red Integration "not working"
If you received an email alerting you to an integration error or saw the error in your scheduling feed (screenshot below) after successfully connecting a tool like GCal to Ethnio, we've provided some common causes and fixes below.
Calendars not showing in Ethnio
If you aren't seeing your Google calendars show up in Ethnio, or events aren't being created by Ethnio on your calendar, try this.
Stuck fetching calendars
After authorizing Ethnio with your Google account, making sure you checked all the appropriate permissions boxes to ensure Ethnio can create calendar events, if you get stuck on this modal below and it won't display your calendars, try removing the integration and connecting Ethnio again. Then head to account >> integrations >> google calendar >> fetch calendars
Fixes
Disconnect & Reconnect Google Calendar
The best way to fix an integration error is to reconnect your Calendar integration, following the steps below.
Step 1: Disconnect GCal for this screener
Head to Account >> Integrations>> Calendars and for the screener where you received an integration error
Step 2: Connect GCal Again
Now try and connect again from either scheduling >> emails >> details, and selecting Google Meeting or from Account >> Integrations>> Calendars>> reauthorize with Google.
Make sure to review any detailed emails you're using and select Google Calendar from the dropdown, and verify [Location] is in the body of the email somewhere.
Step 3: Update existing event
If you had participants that never received their details email and calendar invite (ICS attachment) with the dynamic meeting, you'll want to now go to Scheduling >> Calendar invites>>update existing event. See screenshot below:
Remove Ethnio from Google's 3rd party apps
Head to https://myaccount.google.com/permissions and click Remove Access next to Ethnio. After that's complete, head back to ethnio >> account >> integrations >> google calendar and go through the steps again making sure to check all the checkboxes.
Check calendar permissions in Google
Check permissions in Google to make sure you have edit/create event permissions on any calendar you'd like to use in Ethnio. Usually, if you see them under My calendars in Google, they should appear in Ethnio:
