If you received an email alerting you to an integration error or saw the error in your scheduling feed (screenshot below) after successfully connecting a tool like Zoom to Ethnio, we've provided some common causes and fixes below.
Common Causes of Integration Errors
- Beware "Use Personal Meeting ID for all scheduled meetings" inside your Zoom account. It's a setting that will lock the Zoom URL / ID to your personal meeting room, which is unfortunately not compatible with dynamic Zoom meetings
- Your Zoom account changed in some way and is no longer able to allow Ethnio to create meetings. Plan change, permissions change, etc.
- Webinars are no longer in your Zoom plan - if you originally had access to webinars but no longer do, please make sure to add them back.
How to Disconnect & Reconnect Zoom
The best way to fix an integration error is to reconnect your Zoom integration, following the steps below.
Step 1: Verify Zoom Marketplace and Account
Verify you have the Ethnio app installed in your zoom account, which they manage in their "marketplace." Here's the link: marketplace.zoom.us/user/installed and you should ideally see Ethnio under Installed Apps (see screenshot below). If you do not see Ethnio listed here, you might not have administrative privileges to approve apps inside your Zoom account. Please contact your Zoom account administrator to approve the Ethnio app.
Step 2: Repair Zoom
Address any problems with your account, such as making sure your account has permission to add apps or adding the Webinar product to your license.
Step 3: Disconnect Zoom for this screener
Head to Account >> Integrations and for the screener where you received an integration error
Step 4: Connect Zoom Again
Now try and connect again from either scheduling >> emails >> details, and selecting Zoom Meeting or from Account >> Integrations.
Whether you're using Zoom Meeting or Zoom Webinar, make sure to review any details emails you're using and select Zoom Meeting or Webinar from the dropdown, and verify [Location] is in the body of the email somewhere.
Step 5: Resend details
If you had participants that never received their details email and calendar invite (ICS attachment) with the dynamic Zoom meeting, you'll want to now go to Scheduling >> Calendar, and open any confirmed interview spots, and then click "Resend Details Email" for any confirmed participant that's missing a details email in the feed. See screenshot below: